Short, fair, the same for everyone.

Please give at least twenty-four hours' notice to cancel or move an appointment, from your confirmation or by text.

• With notice, nothing is charged, and any deposit you paid carries to the new time or your next visit.
• Cancellations inside twenty-four hours may be charged up to fifty percent of the booked service. If a deposit was paid, it is kept and counts toward that.
• No-shows may be charged in full. If a deposit was paid, it is kept and counts toward that.
• Emergencies happen. Text as soon as you can and we will work it out.

Appointments start on time so the next client's does too.

• More than fifteen minutes late and the service may be shortened, or rebooked under the cancellation policy.

Every booking, whatever the service, needs a card on file. It is held securely by Square and is not charged when you book unless a deposit applies.

• The card is only charged under this policy: a late cancellation, a no-show, or the balance at your visit if you choose to pay with it.
• You can see and change the card on your account page at any time. One current card always stays on file while you have an appointment booked.
• Card numbers are handled by Square and never stored by us.

Some services require a fifty-dollar deposit when you book: those priced at one hundred dollars and up. Services under one hundred dollars take no deposit.

• The deposit is credited to your appointment. Your total does not change; you simply pay fifty dollars less at the studio.
• It is held as studio credit on your account in Square and applied at checkout.
• If you cancel or move the appointment with at least twenty-four hours' notice, the credit stays on your account for your next visit, or we refund it on request.
• Cancellations inside twenty-four hours and no-shows forfeit the deposit, and any remaining policy fee may be charged to the card on file.

When you book, you authorize Avilo Aesthetics to keep the card you enter on file with Square, to charge it for the deposit when one applies, and to charge it according to this policy.

• Late cancellation: up to fifty percent of the booked service, less any deposit already held.
• No-show: up to one hundred percent of the booked service, less any deposit already held.
• We record the date, time and version of the terms you accepted.

Please tell us before booking if you are pregnant or nursing, using retinoids, have taken Accutane in the last twelve months, or have had recent sun, waxing, laser, Botox or filler.

• Some services will be adjusted or postponed for your safety.
• Lash and brow tints are not performed on clients under sixteen.

The studio is a single treatment room.

• Please come alone unless arranged in advance. Children cannot be supervised during treatments.

Services are non-refundable. If something is not right, tell us within forty-eight hours and we will make it right.

• Lash and brow results depend on following the twenty-four-hour aftercare.

Your contact details and intake answers are stored in Square and used only to run your appointments and send reminders.

• We never sell or share your information. Email lauren@aviloaesthetics.com to see or delete your record.